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Freshbet.com Policies

Our Guarantee:
  1. Great service, quick shipment and "No Traffic" convenience.
  2. Quality home fragrance products, value-priced that are on-trend and as promised.
  3. 100% Satisfaction Guarantee or your money back.

Privacy Policy:
We NEVER sell, rent or loan any of your private data! All customer information is securely retained or shredded.

Your Safe Shopping is Guaranteed!

  1. On-Line Orders, the site is guaranteed secure and hosted on a secure server for your protection. Look for the locked padlock in the bottom right corner of your screen! You are 100% protected against credit card fraud when you shop online.
  2. If, after reading this information, you are still uncomfortable, please order via phone 1-800-322-0525.
  3. Orders correspondence should be mailed to: 416 Fond du Lac Drive, Central, SC 29630
  4. Freshbet.com utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read by anyone but Freshbet.com.
  5. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 in charges because of unauthorized use of your credit card. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Payment Options:

  1. Sales Tax is collected only on orders being shipped to South Carolina.
  2. We accept Visa, Mastercard, American Express, Discover, PayPal and Cashiers Checks/Money Orders. Freshbet.com requires the cardholder enter both a billing and shipping address, even if they are the same.
  3. International orders should be paid thru PayPal.

Orders are shipped:

  1. The next business day after we receive your order.
  2. We do our best to keep every item in stock for immediate shipment. Occasionally, due to manufacturer shortages, items may be out of stock.
  3. Clearance sale items are limited to available stock on hand.
  4. If we cannot ship to you the next day, you will be notified by email or phone.
  5. If we are unable to process your credit card, due to missing or transposed digits, incorrect expiration date or the bank declines your card, you will be notified by email or phone within several days.

Shipping Charges © In the 48 Contiguous US States:

  • Alaska, Hawaii, Puerto Rico and APO©s are shipped via the U.S. Postal Service. Shipping charges are weight-based and may be adjusted accordingly.
  • International Orders are shipped via the U.S. Postal Service. On-Line orders will receive Email notification of the weight-based shipping charge, upon request. Please allow 2-3 weeks for US Postal Service International Air shipments. We do NOT ship International orders via boat/surface.
  • NOTE: DOT Regulations do not permit air shipment of pressurized aerosol products like TC Refills or Room Sprays. These items are not eligible for air shipment via FedEx or US Postal Mail. Your order routing will be changed to ship via ground if it contains pressurized aerosol sprays.

Shipping Information - We offer these shipping options:

  • FedEx Ground (3-7 Business Days)
  • FedEx 2nd Day Air (2 Business Days)
  • FedEx Next Day Air (by the end of 1 Business Day)
  • USPS Priority Mail (2-3 Day Delivery)
  • USPS International Air Mail (1-2 weeks)
  • USPS Alaska / Hawaii (3-8 Business Days)
  • USPS Canada (4-10 Business Days)

FedEx Ground and Air shipping rates are total order value based as shown above. Any package returned by FedEx or US Postal Service as undeliverable, is subject to an additional charge for re-shipment due to customer order entry error. Customers shipping outside the United States are encouraged to email us prior to ordering for current shipping prices. Note that you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Additionally, when ordering from Freshbet.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are required by law to accurately list both the contents of the package, and list the customs value of the package as the amount you paid for the order.

If you either refuse the shipment or refuse payment of any customs charges, we reserve the right to either bill your credit card and or deduct the return shipping charges from any credit you may receive. In addition, you are responsible for return shipping charges of any item(s) not allowed to be imported to your country.

If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact Freshbet.com immediately for resolution.

Returns Policy:

  1. If you are not satisfied, please return the item to the address shown on your receipt within 30 days. If your item has been opened and you simply do not like the item or ordered the wrong item, a refund can be issued, minus shipping cost and a 25% restocking fee. The item must be in brand new condition and in original packaging.
  2. Kindly include a copy of your receipt in all returns. Return authorizations are not required. We will be unable to process your return if items are not packed properly to avoid damage. Refund amount is based on final inspection by Freshbet.com.
  3. If you don't like a fragrance, it can be exchanged. Cans are weighed to determine depletion. Partial TC Refills are subject to a 50% restocking charge.
  4. Exchanges: Let us know which item you want to return and advise the desired replacement item.
  5. Replacements will ship as soon as we receive your return and instructions.
  6. If the return is due to our negligence, we will reimburse for freight or arrange for a FedEx Pick-up.
  7. If the return is due to customer error, the customer should prepay return freight. Freshbet.com typically pays freight for exchange merchandise/replacement shipments.
  8. Send Returns via UPS, Fedex or US Postal Service to:  416 Fond du Lac Drive, Central, SC 29630

Order Acknowledgements:
Freshbet.com wants to keep you as informed as possible and will send you emails regarding the status of your order. You will receive emails in the following order and/if your order consists of these issues:

  1. You will automatically be sent an email order confirmation shortly after you submit your order. If you have not received this email within 3 days, please call us at 800-322-0525 to verify that the order has been placed or the correct email address was entered.
  2. If there is a problem with billing information or shipping address, you will be emailed within 1-2 business days after the order is placed.
  3. If any items in your order are out of stock and/or discontinued from the manufacturer, you will be notified via email.
  4. Once your order has shipped, you will be emailed with tracking number and estimated date of arrival.

Operation Hours
Our internet site is open 24 hours a day. Call us toll-free Monday through Friday from 10am to 5pm EST  to place a phone order or speak with Customer Service. During non-business hours, please leave a message on our answering machine and we will return your call the next business day.

Coupons
Occasionally Freshbet.com may offer coupons and discounts, which will allow customers to purchase items at additional savings.

Credit Cards & Fraud Protection
If your credit card billing and/or shipping information triggers an alarm flag by our automated fraud detection system, and we are unable to verify the information with the issuing bank, your shipment could be delayed or cancelled.

We have taken steps to deter credit card thieves from using stolen credit card information on our site. We request that all customers shipping to addresses other than their billing address notify their credit card company of the alternate shipping address. This process is becoming standard and credit card companies are happy to assist you. Simply call the number on the back of your credit card and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. Doing this will speed up your order process. If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An email will then be sent to notify you of the delay and request you register the alternate shipping address with your credit card company. You then have 48 hours to register the alternate shipping address and notify us before we cancel the order. Again, if there is no response from you within 48 hours, we will cancel your order.

Prices & Typographical Errors
In the event a product is listed at an incorrect price, and or incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice.

TERMS OF USE AND DISCLAIMERS
Our goal is to provide you with a comfortable environment to shop and browse our product line. For this reason, we have created these terms of use. By using our site, you consent to these terms of use. We reserve the right, at our sole discretion and from time to time, to change, modify, add or remove portions of these terms at any time. We suggest that you periodically check these terms for changes. Your continued use of our site signifies your consent to our then current terms of use.

Unauthorized Use
Our site and its contents, including without limitation all site design, text, graphics, logos, buttons, images and the selection and arrangement of all the foregoing is the property of Fresh Bet Home Fragrances. The content may be used for the sole purpose of making a purchase from us, and researching our product line. Any other use of the content, including without limitation the reproduction, modification, distribution or transmission is prohibited. Freshbet.com is not responsible for the content on any linked site.


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